Customer Support and Player Services Lead

Huuuge Games — We’re a global, fast-moving hyper-growing free-to-play game developer & publisher on a mission to empower billions of people to play together.

Join Huuuge Games and get your ticket to take part in one of the greatest stories ever told in gaming. Team Huuuge is all about making truly social mobile games, and people who love games and dream about building experiences enjoyed by millions around the globe are who we are looking for.

What makes us special is our company culture. We worship everyday learning and playing together as a team of teams. People who are humble and hungry to learn are the ones Huuuge Games is looking for. Want to Play Together in Team Huuuge? Join us!

What are you working on?

• Genres: Casual
• Platforms: Mobile, Social

For which tasks (responsibilities)?

•  resolving problems with our games reported through the player support center, support for the players;

•  responding to their messages through the social network, e-mails, and chat;

•  gathering players’ opinions and supporting the developers during making improvements to the games based on the aforementioned opinions;

•  monitoring and moderating previously mentioned communication platforms;

•  building the customer support team from scratch.

What kind of professional are we looking for?

• Excellent knowledge of social networking and netiquette;

• Creative thinking and problem-solving;

•  Ability to understand the dynamics of new features and player needs;

• Experience identifying proprietary or off-the-shelf tools to increase efficiency;

• Workflow improvement experience;

• Practical application of workflow improvement methodologies;

• Experience handling complex customer support areas;

•  Proven track record in process efficiency improvement;

• Strong written and verbal communications skills, sound judgment, and excellent multi-tasking and time management abilities;

• Understanding that our players are the most important customer passion for video games and knowledge of the mobile and social casino game market;

•  Independence

What is important for us in a person?

• Team Player

• Proactive

• Cooperative

Why do we enjoy working here?

• attractive salary;

•  flexible working hours;

•  English language lessons if needed;

• ability to work together with an experienced team in amazing atmosphere;

• fresh fruit and soft drinks every day;

•  access to Kindle readers with the latest industry standard e-books;

•  integration trips and parties;

• Sportlife card;

• medical health care program.