Team Lead of Product Training

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

Our holding is represented in seven countries (Cyprus, Ukraine, Poland, Kazakhstan, Armenia, Peru, Malta). The headquarters of the holding is located in Cyprus. The CEO and owner of PIN-UP Global is Marina Ilina.

Our values ​​reflect our way of living and interacting with employees, partners and customers:

🔸Be the first to lead. We are constantly moving forward and setting trends. We offer the best solutions for clients and employees thanks to our drive, commitment, and courage to implement ideas and propose changes.
🔸Be an expert in your domain. We offer a quality product due to the expertise of our team. Our professionalism is based on constant development along with the ecosystem, depth of understanding of the field in which we work, and competence in our functional area.
🔸Be a partner in teamwork. Synergy is an important component of our built-on trust interaction. We learn from each other and keep agreements. We achieve a common result thanks to everyone's contribution, mutual support, and the ability to negotiate.
🔸Be focused on the result. We are focused on personal, corporate, and client results. All ecosystem participants achieve our goals thanks to the high speed of work, perseverance, and determination. We are working to improve the qualitative and quantitative result indicators.
🔸Be open and honest in communication. We are open in our communication with clients and employees. We give constructive feedback. Straightforwardness and honesty in communication are crucial for us. We create transparent and simple policies and processes.

For which tasks (responsibilities)?

• Lead and develop the team of trainers, including task planning, motivation, training, and professional development.

• Plan and coordinate training projects, ensuring timely and quality delivery.

• Work closely with support line managers and key stakeholders to align training programs with business objectives.

• Conduct training needs analysis within the business unit (hard skills).

• Regularly monitor and evaluate the effectiveness of training programs and continuously improve them.

• Foster a culture of continuous and motivate employees to engage in self-development and professional growth.

• Identify and implement new approaches and technologies in and development.

What kind of professional are we looking for?

• A higher education degree (any field of study is acceptable).

• Proven experience as a team lead/ PM preferably in contact centers, call centers, customer support, or sales.

• Experience managing multicultural teams across various locations and time zones.

• Strong communication and project management skills.

• Proficiency in English at a B2 (upper-intermediate) level or above.

• Experience in organizing team workflows, performance tracking, and ensuring efficient collaboration.

• Ability to create and maintain reporting systems, including data analysis for team performance and operational improvements.

• Strong analytical skills for monitoring KPIs and driving strategic decisions.

Why do we enjoy working here?

• An exciting and challenging role in a fast-growing environment, with the opportunity to be part of a multicultural team of top professionals in Development, Engineering, Architecture, Management, Operations, Marketing, and more.

• Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.

• Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day.

• Laptop & all necessary equipment for work according to the ecosystem standards.

• Paid vacations, personal events days, days off.

• Paid sick leave.

• Medical insurance.

• Referral program enjoy cooperation with your colleagues and get the bonus.

• Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.

• Free internal English courses.

• Free Yoga classes.

• Multiple internal activities: online platform with newsletters, quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.

• Company events, team buildings.