VIP Manager (Night Shift)

MOJAM is looking for a professional to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP vibe in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!

We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).

Над чим працювати?

• На якій стадії проект(и)? More than 7 years on the market
• Платформи: Browser

На які завдання (обов'язки)?

📍 What to Do

• Build and maintain long-term relationships with high-profile clients

• Ensure VIP clients have a seamless and personalized experience on our platform

• Act as the main point of contact for VIP clients during your shift, addressing their questions, concerns, and requests in a timely manner

• Manage VIP operations independently during night hours — you own the shift

• Ensure smooth handover to the day team with clear written shift summaries: key events, client issues, follow-ups needed

• Escalate critical issues to the Shift Lead or Head of VIP via established protocols

• Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions

• Analyze client activity and engagement to offer personalized recommendations and rewards

• Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences

• Collaborate with the marketing and sales teams to support tailored campaigns for VIP clients

• Handle and resolve any issues VIP clients might face with their accounts, transactions, etc.

• Collaborate with the support team to ensure quick resolution of any technical challenges

• Provide feedback to the product and development teams based on client preferences and behaviors

• Contribute to retention efforts by flagging at-risk clients and executing personalized re-engagement actions

Якого професіонала шукаємо?

🦸 Your Superpowers

• 1+ years of experience in account management, customer support, or sales

• Gaming and related industry experience is a strong advantage

• Previous experience working with VIP or high-profile clients is a plus

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and a proactive approach to addressing client needs

• High level of autonomy — you’re comfortable making decisions and owning outcomes without constant supervision

• Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously

• Sales-oriented with a good understanding of cross-selling and upselling strategies

• Familiarity with the CS/CS2 gaming community is a strong advantage

• Advanced/Fluent English is required; additional languages are a plus

Чому у нас приємно працювати?

🍪 Team Perks 

• PRO&BRO team you’ll love creating new gaming universes with 

• Totally remote work from wherever you grind

• An equipment budget to upgrade your home office

• Flexible schedule with no time trackers since we just focus on results

• A performance-based bonus twice a year for every mojamer as a nod to our shared achievements 

• Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up

• Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes

• Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) 

• JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team

• Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here

Join us if this is all about you. We are waiting for your CV!

Let’s Add More Jam Together 🚀